Contact Us
Please send your inquiry to
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Customers who do not know the status of their reservationthis way (direction close to the speaker or towards the speaker)Please check from
Please check the plan page or your guide for plan details.
Before contacting usFrequently Asked QuestionsPlease also refer to
Confirmed
Please contact your guide directly.
In case of cancellationReservation ConfirmationThe process is available from
Tentative Reservation
interpoint (interword separation)Official LINEfor more information.
(Business hours: 8:00~18:00)
*For information on ferry cancellationsthis way (direction close to the speaker or towards the speaker)for more information.
*Cancellation fees may apply. For details, please contactFrequently Asked Questionsfor more information.
Please cancel your reservation once and then make a new reservation with the correct information on the web.
If you have already boarded the outbound ferry, we will not accept cancellations for the return trip only.
Please understand that we are not responsible for any loss or damage to your property.
We would like to inform you of the following regarding credit card payment.
If you use a debit card/prepaid card
The amount will be refunded after the cancellation is processed, since the deposit has already been deducted at the time of reservation.
Please contact your credit card company to find out when your refund will be reflected.
If you use a credit card
No refund will be made at the time of cancellation as the withdrawal will be processed after the tour is completed.
Please be assured that the actual debit is not made at the time of reservation.
*For more informationthis way (direction close to the speaker or towards the speaker)
The issuance method differs depending on the payment method.
Please check the items below for the payment method you are using.
In case of local settlement
Issued by local tour guides and facilities.
Please request a receipt at the time of settlement.
*Some businesses may not be able to issue receipts, so please contact the guide in charge in advance if you need one.
In case of advance payment
If you need a receipt,Reservation Confirmation ScreenPlease download the file from the following link.
＊Availability Period: From 2 days to 90 days after the date of participation
*Please note that this does not apply to qualified receipts.
Multiple discounts are available when you apply for 2 or more plans.Plans eligible for multiple discountsThis campaign offers a 500 yen discount per person from
For more information.Click here
Tours that can be booked on the same day arethis way (direction close to the speaker or towards the speaker)Check the
(Available 24 hours a day, 7 days a week)
Please contact the guide directly.
If you do not know the contact information for your guide, please contactthis way (direction close to the speaker or towards the speaker)Please check from
Kohama Island Toursfor more information.
*If you prefer a quicker response, we recommend LINE.
(Available 24 hours a day, 7 days a week)
Before contacting usFrequently Asked QuestionsPlease also refer to
Any questions or concerns about travel to Kohama Island?."100 Frequently Asked Questions"You can check them all together at
The points you may be concerned about before your trip are explained in an easy-to-understand, question-and-answer format.
How many nights do I need? When is the best time to go? Is it fun even if it rains? Do I need to rent a car? etc,
A wide range of details that are likely to be of concern on your first trip to Kohama Island are listed here.
Please take a look before making your travel plans.
